Job Vacancy: Customer Support Officer

Website beninfo247 Beninfo247

...be informed

Description

Beninfo 247 is an organisation that provides information and consultation service to the world, about Benin Republic. They are offering a vacancy for interested individuals who will like to apply for the position of Customer Support Officer to handle the organization’s large number of customers by chatting, calling and follow up.

Main Job Tasks and Responsibilities

  • Speaking with customers on the phone call
  • Chatting with customers on company social medias.
  • Follow up with customers.
  • Checking and inputting customer information onto the system
  • Generating quotes
  • Sending bulk emails
  • Working to targets
  • Sending out marketing literature
  • Submitting reports

Education and Experience

  • A level/Graduate Level Education
  • Relevant training or qualification
  • Knowledge and experience of relevant software applications including spreadsheets and database management
  • Proficient in spelling, punctuation, grammar and other English language skills
  • Proven experience in information and communication management
  • Confident telephone manner

Key Competencies

  • Verbal and written communication skills
  • Attention to detail
  • Capable of multitasking; strong time management
  • Confidentiality
  • Planning and organizing
  • Time management
  • Interpersonal skills
  • Patience
  • Customer-service orientation
  • Reliability
  • Stress tolerance

To apply for this job email your details to contactus@beninfo247.com